MG3757 - Service Operations Management
| Credit points: | 03 |
| Year: | 2005 |
| Student Contribution Band: | Band 2 |
| Administered by: |
This subject provides a basic coverage of the concepts and current issues in service operations management. Topics include the value equation in operations management; understanding services; building the service system; operating the service system; enterprise resource management (ERP) and supply chain management concepts.
Learning Outcomes
- be introduced to contemporary methodologies for customer measurement, such as quality function deployment and service quality issues;
- gain familiarity with business process and capacity management, work flow management;
- gain familiarity with useful statistical tools for continuous improvement;
- obtain a general understanding of the operations management function in business and its relationship to managing the supply chain;
- outline some of the definitions of service operations management.
| Prerequisites: | 18 units of level 1 subjects including BU1010 |
Availabilities | |
| , , Study Period 2 | |
| Census Date 31-Aug-2005 | |
| Coord/Lect: | jc131870. |
| Contact hours: |
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Note: Minor variations might occur due to the continuous Subject quality improvement process, and in case of minor variation(s) in assessment details, the Subject Outline represents the latest official information.